Returns, Refunds and Complaints Policy
Our Commitment to Fresh Flowers in Marlow
At Flowers Marlow, we pride ourselves on being a trusted local florist, serving both households and businesses throughout Marlow and the surrounding areas. Every bouquet we deliver is expertly arranged and handled with the utmost care to ensure you experience the beauty and freshness of premium blooms. Your satisfaction is our priority and our policies are designed to guarantee you always receive fresh flowers, as promised.
Damaged-on-Arrival Policy
If your flowers arrive in a damaged condition, please accept our sincere apologies. We ask that you notify us as soon as possible upon receipt of your order. Whenever feasible, please provide a clear description and supporting photographs of the damaged flowers and packaging; this will help us resolve your issue promptly and improve our service.
Our customer service team will assess the situation and discuss your preferred solution—be it a replacement or a full refund. We are committed to making things right without any unnecessary hassle.
Freshness Window Guarantee
Flowers Marlow guarantees the freshness of our floral arrangements for a minimum of five days from the day of delivery when cared for as instructed. We use only the freshest stems, sourced daily, and make every effort to ensure flowers arrive in beautiful condition.
If you feel your flowers have not met our freshness promise within this period, please contact us as soon as possible with your order details and, where applicable, photographs. This allows us to investigate and provide a suitable solution quickly.
Refund & Replacement Options
Your choices matter to us. Depending on the circumstances, Flowers Marlow provides the following options:
- Replacement: We can arrange for a fresh bouquet to be delivered at your earliest convenience, at no extra cost.
- Full Refund: If you prefer, we will issue a prompt refund using your original method of payment.
Our customer service team will work with you to resolve any issues efficiently and in line with your wishes.
Complaints Process
Your feedback is essential to us. Should you wish to make a complaint for any reason, please contact us with your order details and a brief description of your concerns. Each case is carefully reviewed by our team, and you can expect a response within two working days.
We seek to address all complaints in a fair, friendly, and transparent manner. We are committed to achieving a satisfactory outcome for our valued Marlow customers, whether it’s a simple query or a concern about your experience with us.
A Trusted Local Florist Serving Marlow
Flowers Marlow is proud to support the local community by supplying fresh, hand-crafted flowers to homes and businesses across Marlow. Our returns, refunds, and complaints policy reflects our dedication to exceptional customer care and confidence in our fresh flower guarantee.
If you have any questions, concerns, or special requests, we encourage you to reach out to our helpful team. Your satisfaction and trust mean everything to us.
