Name: ALLURING BLOOMS
Brand: Flowers Marlow
Price: 99.00 GBP
Availability: InStock

Flowers Marlow E-Commerce Terms & Conditions

Introduction

Welcome to Flowers Marlow. These Terms & Conditions govern the use of our website and online flower delivery service, available to customers throughout Marlow and the surrounding areas. By placing an order with us, you agree to be bound by the following terms. Please read them carefully before making a purchase. If you do not agree to these terms, you should not use our website or services.

Definitions

In these Terms & Conditions, 'we', 'us', and 'our' refer to Flowers Marlow. 'You' and 'your' refers to the customer placing an order with us. 'Products' refers to any floral goods, bouquets, or related items available for purchase through our online shop. 'Service' refers to the flower delivery service provided by Flowers Marlow across Marlow and the surrounding areas.

Order Process

Orders can be placed exclusively via our website. To purchase flowers online for delivery in Marlow or nearby areas, please select your desired products and proceed through the online checkout process. All steps must be fully completed, providing accurate and up-to-date delivery details. Once your order is submitted, you will receive an order confirmation by email summarising your purchase and delivery information. This confirmation does not constitute our acceptance of your order; acceptance takes place when we dispatch your items.

It is your responsibility to check all order details carefully and notify us of any errors immediately. Orders are processed daily, and same-day delivery options may be available when orders are placed within specified hours. Delivery timeframes are not guaranteed but we make every effort to meet customer requests for specific dates and times for flower delivery within Marlow and surrounding areas.

Product Availability

All products are subject to availability. In the event that a particular flower or item is out of stock, we reserve the right to substitute it with an item of equal or greater value and similar style, colour, and quality, ensuring the arrangement upholds our high standards. Any substitutions made will be in accordance with our substitution policy and your preferences, where possible.

Images on our website are for illustrative purposes only. Arrangement size, flower variety, and exact appearance may vary according to seasonal availability and stock levels.

Prices and Payments

All prices are displayed in British Pounds Sterling (GBP) and include VAT at the current rate, where applicable. Delivery charges will be clearly displayed during the checkout process and prior to submission of your order.

We accept payment via major credit and debit cards as stated at the checkout. Payment must be received in full at the time of ordering. Orders will not be processed or dispatched until payment has been successfully completed.

Although we make every effort to ensure that all pricing information on our website is accurate, in the event of a pricing error, we reserve the right to cancel your order and refund any sums paid.

Delivery Terms

We offer flower delivery throughout Marlow and surrounding areas. We aim to deliver on your chosen delivery date, although exact times cannot be guaranteed. It is your responsibility to ensure the recipient's address and contact details are complete and accurate. Incorrect or incomplete delivery information may result in delays or failed delivery for which we cannot be held liable.

If the intended recipient is not available at the delivery location, our delivery driver will attempt to leave the flowers with a neighbour or in a safe place, provided it is deemed appropriate. A delivery note will be left with details, where possible. If delivery cannot be completed, we will attempt to contact you to make alternative arrangements. Additional delivery attempts or re-delivery may incur extra charges.

We are not responsible for delayed or failed delivery due to circumstances beyond our reasonable control, including but not limited to extreme weather, traffic disruption, or supply chain issues.

Personal Messages

You may request to include a personal message with your flower order. Please ensure that your message is appropriate, not unlawful, or offensive. We reserve the right to refuse or amend messages that we believe breach these standards.

Cancellations and Amendments

If you wish to cancel or amend your order, please notify us as soon as possible. Orders for fresh flowers may be cancelled or amended up until 24 hours prior to the scheduled delivery date. After this time, due to the perishable nature of our products and our ability to prepare orders rapidly, we may be unable to process cancellations or amendments.

To request a cancellation or change, please provide your order details. If the order has not yet been prepared or dispatched, we will process your request and issue a refund where appropriate. Refunds will be processed using the same method of payment used for the original transaction. Please allow reasonable time for funds to appear in your account.

For non-perishable items, or if the order is not time-sensitive, your statutory rights regarding cancellation for online sales remain unaffected.

Returns and Refunds

Due to the perishable nature of fresh flowers, we only accept returns or issue refunds where flowers are proven to be damaged, faulty, or of unacceptable quality on delivery. Claims must be made within 24 hours of receipt and be accompanied by photographic evidence. Where a valid claim is established, we may offer a replacement, refund, or alternative remedy at our discretion.

Returns are not accepted for bespoke arrangements or products that have been personalised to your specific requirements except where faulty or not as described. Any non-perishable goods can be returned in accordance with your statutory rights.

Limitation of Liability

We take great care to ensure your flower arrangements are delivered fresh, on time, and in excellent condition. However, to the extent permitted by law, Flowers Marlow shall not be liable for any indirect, consequential, or economic loss, including but not limited to, loss of business, opportunity, or goodwill, arising from the use of our website or services.

Our liability in respect of any order shall be limited to the value of that order. Nothing in these terms excludes or limits our liability for death or personal injury resulting from our negligence, fraud, or any other liability which cannot be excluded by law.

Customer Obligations

By placing an order with Flowers Marlow, you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract. You also warrant that all information provided when ordering is accurate and complete.

All accounts are personal and non-transferable. You are responsible for keeping your account password and personal information secure and confidential.

Intellectual Property

All content included on our website, including images, graphics, logos, text, and design, is the property of Flowers Marlow or its licensors and is protected by applicable intellectual property laws. You may use our website solely for personal and non-commercial purposes. Any reproduction or redistribution of content without our express prior consent is prohibited.

Privacy and Data Protection

We are committed to protecting your personal data. All information supplied during the order process will be handled in accordance with UK data protection legislation and our privacy policy. We will only use your information for the purpose of processing your order and fulfilling our service to you, or with your consent for marketing purposes. Please review our privacy policy for further information on how we collect, process, and store your data.

Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms & Conditions where such failure or delay results from any cause that is beyond our reasonable control. This includes, but is not limited to, acts of God, governmental actions, war, fire, flood, explosion, civil disturbance, epidemic or pandemic, sabotage, extreme weather, or failure of suppliers or subcontractors.

Variation and Updates

We reserve the right to amend or update these Terms & Conditions at any time without prior notice. The most current version will always be available on our website. You are advised to review these terms before placing an order each time. Continued use of our website or services constitutes acceptance of the amended terms.

Third Party Rights

Nothing in these Terms & Conditions confers any right or benefit upon any person who is not a party to this agreement.

Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to the use of our website or the provision of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact & Communications

If you have any questions about these Terms & Conditions, your order, or any other aspect of our online flower delivery service in Marlow and surrounding areas, please refer to our 'Contact Us' section on the website for up-to-date methods of communication. We aim to respond to all queries in a timely manner.

Applicability

These Terms & Conditions apply to all orders placed with Flowers Marlow for online flower delivery within Marlow and its surrounding areas, regardless of where the customer is located at the time of order. If you are placing an order for delivery to addresses outside our main delivery zones, please check with us for service availability before confirming your order.

Entire Agreement

These Terms & Conditions, together with our privacy policy and any specific information provided on our website regarding particular services or products, constitute the entire agreement between you and Flowers Marlow relating to your use of our website and services. Any waiver of any provision of these Terms & Conditions will be effective only if in writing and signed by Flowers Marlow.

Thank you for choosing Flowers Marlow for your online flower delivery needs in Marlow and the surrounding areas.